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Connected Counties Newsletter 16

Monday 21st May, 2018

Programme update:

The Connected Counties programme is still working hard with Openreach to rollout superfast broadband to residents of Herts and Bucks. The partnership made 4,000 new superfast connections available in the last three months, with more than 800 of those in Bucks. 

The recent upgrades have included areas which have had historically low coverage, such as East Hertfordshire, with more than 2,000 additional premises now able to order superfast broadband, including more than 600 in the Much Hadham area.

We are still behind where we’d hoped to be at this stage, but we are working with Openreach to catch up.

To see if you can upgrade your home or business to superfast broadband, enter your landline or postcode in the checker at http://www.connectedcounties.org/#where-when  

If you'd like an update on the position at your address please drop us a line at info@connectedcounties.org.  

Gigabit voucher news

Could you and your business benefit from a full fibre network? BDUK – a government team promoting the rollout of faster broadband - have recently announced their launch of the Gigabit Broadband Voucher Scheme which is designed to benefit small and medium sized businesses, as well as the local communities surrounding them. The scheme forms part of the government’s vision of a Full Fibre Britain by offering the fastest and most reliable speeds available (up to 1000mbps).

Businesses can form group projects with other businesses and residents before choosing a participating supplier in their area to complete the installation. The supplier will be able to claim discount vouchers from BDUK against the cost of the connection with up to £3,000 being available per business and £500 per residential premises. If the cost of the installation is more than the value of the pooled vouchers, the businesses and residents will need to fund the difference.

Group projects will need to meet the eligibility requirements before work can begin in their area. For a full list of criteria and terms & conditions of this scheme please visit https://gigabitvoucher.culture.gov.uk/for-businesses/b2/.

If you think your business could benefit from Ultrafast speeds, we would encourage you to contact a supplier to find out more.

Broadband Scam

Although people are increasingly aware of online and telephone scams, we wanted to highlight one particular issue which could affect residents still waiting for a broadband upgrade in their area. 

Residents receive a cold call from someone who claims to be from BT or Openreach who offers to upgrade or repair their broadband services for them.

In many cases the scam-caller claims the householder has to download and install software, and on occasion, asks residents for bank details so they can make a refund. 

Once software has been installed on a machine they then have access to many vulnerable areas, such as internet banking and credit card details.  

Remember, nobody at the council, BT, Openreach or any other Internet Service Provider (ISP) will ever require you to download software or provide your bank details to enable an upgrade to fibre broadband, it is therefore essential to remain vigilant and never disclose personal details. 

One Scottish resident has reported losing more than a hundred thousand pounds, as a result of scammers deploying this tactic.


Which? online guides for avoiding scams: 

Phone: https://www.which.co.uk/consumer-rights/advice/phone-scams 

Internet: https://www.which.co.uk/consumer-rights/l/internet-scams  


Frequently Asked Questions about the Connected Counties Broadband Programme

We regularly get questions about the programme and the programme and are always keen to hear feedback and provide information.

We have a selection of some of the more commonly asked questions complied on the site, so it’s always worth checking here first.

Click below to see more information: http://www.connectedcounties.org/#faqs


Useful links

BT Broadband Availability Checker

Virgin Media Post Code Checker

Gigaclear Post Code Checker

Thinkbroadband Post Code Checker




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& businesses across Bucks and Herts