Information we collect
When you give your personal information to use our services, or send us an email, you’re giving us information that we collect.
That information may include:
- physical address
- email address
- phone number
By giving us this information, you consent to your information being collected by us and shared with relevant parties.
All personal information that we collect, we'll only use to deliver the service you ask for.
Why do we collect information?
- To improve the site.
- Respond to any feedback you send us, if you’ve asked us to.
- Provide you with information about the rollout programme or related services that you want.
Who we share information with and why
Information obtained may be shared with the following organisations:
- Virgin Media
- British Telecom
- Broadband Development UK (part of the Department for Digital, Culture, Media & Sport)
We share information with these organisations in order ensure that information passed onto residents/individuals is accurate. It also enables us to work with Openreach to resolve issues relating to fibre broadband such as deployment, incorrect data (preventing residents from ordering fibre) and wayleaves.
Links to other websites
How to contact us